Privacy Policy

This Privacy Policy applies to the collection, processing, management and storage of personal data, which is applied by SIA“CHARGE”, reg. Nr. 40203295652 Legal address: Āžkalna Street 1-20. Actual address: Cempu Street 8F, Valmiera, LV-4201, hereinafter referred to as “Lessor”, has been received by a physical person, hereinafter referred to as “Renter” who using the CHARGE mobile application”, hereinafter referred to as “Application”, who has provided the Lessor with personal data for receiving services.

Personal data for the purposes of applying this Privacy Policy shall refer to any information relating to the identity of the Renter as an identifiable person to the Renter.

  1. Purpose of processing Personal Data

Renter Personal Data is primarily processed for service provision purposes to accurately reflect CHARGE Scooters and Renters Travel information in the Application. In addition, the processing of personal data may be carried out to analyse the performance of CHARGE and to ensure the operation and existence of CHARGE, which may include the collection and analysis of statistics. CHARGE is bound by regulatory enactments which may create an obligation to process data for the purposes of the accounting and tax administration. 

Preventing, detecting and investigating activities that are prohibited, illegal or do not comply with good practices, including controlling, detecting, preventing criminal offences, including the property of the Lessor, detection and investigation of fraudulent charges, objective investigation of incidents;

  1. Consent for the collection, processing, storage and use of Personal Data

In completing the information, including Personal Data, the Renter agrees and accepts that the Lessor may collect, process, store and/or use Personal Data in accordance with this Privacy Policy.

The Renter shall retain the right to the repair and deletion of the personal data of the Renter submitted to the Lessor by giving its consent to the Lessor for the collection, processing, management and storage of the data to the Renter. The Renter has the right to withdraw the consent given to the processing of the data at any time (if the consent is the basis for the processing of Personal Data in accordance with the following) by sending a written request to the Lessor. The Renter's consent shall be deemed to have been received when the Renter has approved the introduction to the Privacy Policy in the Application. Withdrawal of consent shall not lead to the interruption of the processing of data carried out by the Lessor on the basis of other legal bases.

  1. Renter Personal Data

By establishing a legal relationship with the Lessor, Renter agrees that all of the following personal data are collected, processed and managed separately or together: given name, surname, telephone number, site URL, IP address, geographical location, date and time of registration, browser used, e-mail address, address of residence, electronic address, device data from which the Application is used, billing card data, including billing card number, issue date, expiration date, CVV, billing card publisher, etc. Personal Data submitted by the Renter.

The Lessor collects, processes, manages and stores the Renter's data submitted during the Application Installation and Use Process. The Renter's Personal Data regarding the Renter's location is collected and processed only when the Renter activated Application. The location data acquisition is stopped when the Renter closes the Application.

  1. Legal basis for the processing of Personal Data

The Lessor shall process the Personal Data of the Renter on the basis of the following legal bases:

Establishment and enforcement of legal relationships to provide rental services at the request of the Renter;

For the enforcement of regulatory acts, in order to fulfil the obligation laid down in the external regulatory enactments binding on the Lessor;

In accordance with the agreement of the Renter, the data subject;

In legitimate interests, in order to realize the legitimate interests of the Lessor arising from the commitments between the Lessor and the Renter;

The legitimate interests of the Lessor are: to carry out commercial activities; to provide rental services; to verify the identity of the Renter prior to the provision of services; to ensure compliance with the obligations; to avoid unjustified financial risks to its commercial activities, including to carry out a credit risk assessment before the provision of services and during the service; to maintain the Renter's requests for the provision of services, comments on them, other complaints; claims and applications; negotiate with the Renters record on the provision, maintenance, settlement of services to carry out service quality control; negotiate, if any, with the Renters record to organise the performance of the service's contractual obligations; administer the Renter User's account in the Application; advertise the services of the Lessor; send reports on the provision of the service; and information on other relevant events; provide corporate governance, financial and business accounting and analysis; ensure and improve the quality of services; administer payments; administer non-payments; address public administration and operational authorities and courts to protect their legitimate interests.

  1. Processing and protection of Personal Data

The Lessor shall process and protect processed Renter data from misrepresentation, loss, destruction or unauthorised access, using modern technology capabilities and reasonably available organisational, financial and technical resources for the Lessor.

  1. Categories of recipients of Personal Data

The Lessor shall not disclose to third parties the personal data of the Renter or any information obtained during the provision of services, except for:

Where the third party concerned is required to transfer the data within the scope of the contract concluded by the Lessor in order to perform a function required for the provision of the service to the Renter (e.g. the bank in the framework of the settlement, the information technology company for the processing of Customer Data; the accounting service provider for the processing of billing information, etc.),

In accordance with the clear and unequivocal consent of the Customer,

In accordance with the procedures specified in the regulatory enactments in force in the Republic of Latvia, persons who have made a legally justified request to the Lessor and who have a legal basis for receiving personal data from the Renter,

The protection of the legitimate interests of the Lessor, including, but not limited to, judicial or other governmental authorities against a person who has infringed the legitimate interests of the Lessor,

Designing and improving the functioning of the Application for special, tailor-made offers to the customer's interests.

  1. Personal Data storage period

The Lessor shall keep Personal Data for as long as the Renter User Account is active. If the Renter User Account is closed, personal data shall be deleted from the databases, except where such data is stored for accounting, dispute settlement or fraud prevention purposes in accordance with the following procedures:

Conversation with Renters Entry - is deleted six months after the date of recording the conversation.

Data on the services provided to the Renter – is deleted after five years after the last date of delivery of the service.

Data history of trips made – is deleted five years after the last journey made.

In the case of suspected criminal offences, attempted fraud or the provision of false information, Personal Data shall be deleted 10 years after the date of the last service.

In cases of disputes relating to payments, the data will be stored for as long as the claim is satisfied or the dispute is due to expire.

8.Renter's Rights to Access Personal Data

The Renter has the right to receive the information specified in regulatory enactments relating to the processing of his/her data by sending a written request to the Lessor.

The Renter has the right to request the Lessor to have access to his or her Personal Data, as well as the right to request the Lessor to supplement, rectify or delete the Personal Data of the Renter, or to restrict the processing, or the right to object to the processing of the Personal Data of the Renter. The Renter shall submit a request to the Lessor in written form for the exercise of his or her rights. Upon receipt of a written request, the Lessor shall verify the identity of the Renter, evaluate the request and comply with it in accordance with the regulatory enactments in force in the Republic of Latvia. The Lessor shall send a written reply to the Renter at the address specified in the written request or to the address specified by the Renter at the disposal of the Lessor.

  1. Renter rights and information communication

The Lessor shall use the contact details specified by the Renter: telephone number, e-mail address. The Renter has the right to refuse to receive a commercial notification, the Renter will have the option to refuse to receive further commercial communications. 

Renter has the right to withdraw at any time his or her consent for processing locational data that you can do in the settings of your device. 

  1. Personal controller

The controller for the processing of personal data is SIA“CHARGE”,reg. Nr. 40203295652 Legal address: Āžkalna Street 1-20. Actual address: Cempu Street 8F, Valmiera, LV-4201 (Lessor).

The contact details of the Lessor in matters related to the processing of Personal Data are: charge.valmiera@gmail.com.

  1. Privacy Policy Changes

The Lessor reserves the right to make unilateral changes to the Privacy Policy any renewed version of the Privacy Policy is considered notified if information is provided on the CHARGE Application and information on the change has been sent to the email provided by the Renter. As well, the updated version will be published on the CHARGE homepage.

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